Why Big Bus Tours was Ready for a Video-Based Safety Programme
Big Bus Tours Ltd, the largest operator of open-top sightseeing tours in the world, has taken the next step in its ongoing commitment to road safety
by investing in SmartDrive Systems’ video-based driver risk management programme across its entire London fleet.
Big Bus Tours has installed SmartDrive’s highest level of fleet protection, the SmartDrive® Assurance programme, in each of its 68 London buses. This combines forward-facing and interior cameras with a fully managed analysis service, as well as the SmartDrive Extended Recording option.
Why the SmartDrive® programme is the Smart Choice for Big Bus Tours
The SmartDrive system captures ‘triggered’ events, such as harsh braking or sudden course corrections, which causes 20 seconds of video to be captured, typically 10 seconds either side of the event. This is uploaded automatically via the cellular network, along with GPS positioning and base telematics data, to SmartDrive’s own review centre, where it is reviewed by its highly trained safety team.
The footage is analysed against dozens of pre-determined ‘observations’ or driver behaviours and assigned a risk-score in line with Big Bus Tours’ corporate policies, which is fed back to the company via a dedicated, secure on-line portal for use in driver coaching.
Critical events, such as high-impact collisions will trigger an immediate alert to relevant parties. Drivers can also manually trigger footage capture if necessary.
“We have a big name on a big bus and so we are a target for people who make unrealistic or inaccurate claims. With the kind of objective insights the SmartDrive programme provides we can instantly disprove many of these,”
– Gerry Price, Executive Vice- President of Operations, Big Bus Tours
Why Castell Howell was Ready for a Video-Based Safety Programme
Castell Howell Foods Ltd., one of the U.K.’s leading independent food wholesalers, markets and distributes a wide range of produce to businesses across Wales and the South West. It operates a mixed fleet of 140 commercial vehicles, encompassing 20 3.5 tonne vans, 115 rigids and 5 artics.
During a comprehensive trial, the programme demonstrated a 58 percent improvement in SmartDrive Safety Score which, based on data from SmartDrive’s global analysis of over 200 million risky driving events, shows that for every 10 percent reduction in safety score, collision frequency reduces by 8.2 percent. As a result, Castell Howell will be rolling out the programme across its entire fleet. When multiplied across the entire fleet, Castell Howell is confident that these gains will have a significant impact on improving on-road safety and lowering costs, as well as helping them to manage their fleet risk profile in a more proactive manner. Additionally, the SmartDrive programme is enabling Castell Howell to protect and exonerate not-at-fault drivers and to recognise good driving practices.
Why the SmartDrive® programme is the Smart Choice for Castell Howell
The SmartDrive system installed at Castell Howell encompasses one forward-facing and one interior-facing video camera installed in each vehicle. The cameras are triggered to record 20-second event clips by pre-determined variables that are tailored to Castell Howell’s operation. They can also be manually activated by the driver should an incident occur. Footage is offloaded instantly via the cellular network and is reviewed, categorised and scored by a dedicated team of SmartDrive driving safety specialists and uploaded to a personalised Castell Howell online portal, enabling its transport managers to quickly gain an unbiased view of situations that occur. In addition, Castell Howell has chosen the SmartDrive extended recording option that enables it to capture a wider span of timeframes and events, such as low impact collisions, that it can call off as required.
““We operate out of five depots, making deliveries six days a week to ensure that our customers are receiving top quality foodstuffs, on time and in the best condition. We are committed to road safety and bringing our drivers and assets home safely and we see the SmartDrive programme as integral to our driver safety improvement programme. The SmartDrive video-based safety programme provides us with a consistent and programmatic way to proactively identify and improve driving skills in a ‘gamified’ way, that is clear and easy for our driver trainers to review and coach drivers on.”
– Martin Jones, Director of Transport, Castell Howell
Why Smithfield Foods was Ready for a Video-Based Safety Programme
Smithfield Foods is a $15 billion global food company and the world’s largest pork processor and hog producer. In the United States, the company is also the leader in numerous packaged meats categories with popular brands including Smithfield®, Eckrich®, Nathan’s Famous®, Farmland®, Armour®, John Morrell®, Cook’s®, Kretschmar®, Gwaltney®, Curly’s®, Margherita®, Carando®, Healthy Ones®, Krakus®, Morliny® and Berlinki®.
James Michael, senior operations manager at Smithfield Foods
Why the SmartDrive® Programme Is the Smart Choice for the Smithfield Foods
To improve its safety record, Smithfield embarked on a side-by-side comparison pilot of two video-based safety systems in its vehicles across the country. “The SmartDrive results were overwhelmingly positive,” continued Michael. “Soon after deploying the SmartDrive programme, we went from 20 preventable accidents on the roadway where we lost two trucks to accidents, to only eight preventable accidents and no truck losses during the same time period the following year. In addition, the online dashboard, coaching workflow and client support convinced us that the SmartDrive programme would be the most beneficial solution for our fleet.”
Smithfield Foods executives were involved in the purchasing decision and, after seeing the results from the pilot, quickly agreed the SmartDrive programme was the right choice. The SmartDrive system installed in the Armour and Eckrich branded trucks includes both cab-facing and road-facing event recorders, in order to provide clear insight into risk factors that occur both behind the wheel and from other motorists on the road. Being able to see what drivers were doing during risky maneuvers and having the ability to coach them on needed skills has already yielded positive results for the fleet.
“We have 40 branches across the country—both union and non-union facilities,” explained Michael. “We engaged our drivers in a conversation so they understood the programme and how it works. Once it was clear to them that video is only recorded if a risky maneuver or external G-force is detected, many drivers made a personal commitment to avoid causing a trigger by driving safely each and every time they hit the road. The results speak for themselves.”
James Michael, senior operations manager at Smithfield Foods
Why Reynolds Decided to Continue its Video-Based Safety Programme
Reynolds made the decision to extend the programme based on both the safety improvements and financial results achieved, most notably a 30 percent reduction in collisions year-on-year, ongoing fuel consumption improvements across the fleet and a reduction in associated costs, such as insurance premiums. In addition, using the SmartDrive Assurance programme to proactively coach and manage driver behavior has created a culture of safer and more anticipative driving, with the SmartDrive programme delivering a two percent improvement in average mpg across the fleet in 2015.
Reynolds invested heavily in its fleet over the past few years in order to help satisfy growing demand, most notably from the casual dining sector. Throughout this growth, SmartDrive’s Assurance programme has helped to propagate its culture of ‘safety first’ across all areas of the business. The proactive management of the fleet through improving driver behavior is one of the key areas where a continuous focus on safety has had a significant and positive impact.
Why SmartDrive is the Smart Choice for Reynolds
All of Reynolds’ drivers engage with the company’s strong safety culture. It is part of its core operational DNA and the SmartDrive programme is a vital component of this. Reynolds has not experienced any problems with driver acceptance of video technology in the vehicles, predominantly as it is firmly embedded in its orientation programmes. Furthermore, in many cases, it has been instrumental in exonerating ‘not at fault’ drivers and helped protect against ‘fraudulent claims.’
“We have enough data now to say that SmartDrive has made a considerable contribution to enabling us to reduce collisions, save fuel and proactively work towards minimizing our associated direct and indirect costs. It has become an integral part of our day-to-day operations and is a necessary component of our fleet management strategy, helping to ensure that our drivers are operating safely and efficiently on the road and that we are doing all we can to minimize our total cost of risk.”
– Steve White, Head of Fleet, Reynolds Catering Supplies
Why Loomis turned to the SmartDrive® Video-Based Safety Programme
Loomis is an international leader in the cash handling services industry. With roots dating back to the California gold rush, Loomis has over 150 years of experience, and its U.S. fleet of nearly 3,000 armoured vehicles forms the backbone of a national cash distribution and processing network serving banks, retail and other commercial enterprises.
Loomis prides itself on a strong foundation of safety and risk management. With a safety philosophy that embraces the idea of a “Perfect Day” – one in which drivers avoid personal injury, keep assets secure and go home safely every day – as well as an active approach toward minimising fleet risk, Loomis was seeking to reduce accident frequency and severity, as well as the associated cost to people, equipment, liability, and safety reputation.
Randy Sheltra, Vice President of Safety
Why the SmartDrive programme is the Smart Choice for Loomis
Loomis turned to SmartDrive Safety, which captures comprehensive in-vehicle data on triggered events, reviews and scores operational and safety performance, and provides actionable management reports, eye-opening video, and simple driver coaching tools – all through an easy-to-use managed service. The idea is simple – create safer drivers, and reduce collisions and their impact.
Why Verst Group Logistics was Ready for a Video-Based Safety Programme
Strategically based in Kentucky, America’s manufacturing heartland, Verst Group Logistics transports everything from beverages to auto parts throughout a six-state area. As a third-party logistics provider, Verst thrives by being efficient, cost effective and smart risk managers. A big part of risk management is their continual focus on safety, emphasizing driver safety, as well as that of the public. Their “safety first” environment also led them to seek ways to improve driver performance as a way to prevent the “big one” – the big one being a collision that could have catastrophic repercussions.
Why SmartDrive is the Smart Choice for Verst Group Logistics
SmartDrive Safety provided a path to better driving, less risk as Verst looked for ways to reduce risky driving behavior and improve driving performance, they realised an on-board video system was an absolute necessity to gain real visibility on the road. After researching their options, Verst knew that they needed a systematic approach that would let them identify root causes behind driver behaviors.
Chris Cusick, VP of Transporation.
SmartDrive Safety was the only solution that met all their concerns. Verst made the decision to go with SmartDrive based on these three things: risk avoidance, risk prevention and risk management.
Why The Salvation Army was Ready for a Video-Based Safety Programme
The Salvation Army is over 60,000 employees strong and has the 10th largest fleet in the U.S., with over 15,000 vehicles. While The Salvation Army strongly values public service and has been committed to keeping streets safe for its employees and the community, due to the sheer size of its fleet and the large amount of city driving, they have had a significant number of costly collisions. “Our insurance costs were rapidly ballooning,” said Jim Thompson, Director of Loss Prevention. Management began actively attempting to reduce vehicle collision rates and related claims costs across the fleet, while identifying and improving risky driving behaviors. And they sought a comprehensive solution to address safety and cost reduction.
Why SmartDrive is the Smart Choice for The Salvation Army
The Salvation Army deployed the SmartDrive Measured Safety Programme across a large number of its fleet of trucks in the Western Region of operations. The Salvation Army fleet supervisors were immediately impressed by the responsiveness and customer service of SmartDrive. They expressed complete satisfaction in the programme’s ability to effectively monitor and manage The Salvation Army’s fleet.
John Johnson, Director of Production at The Salvation Army
Like all SmartDrive implementations, the rollout of The Salvation Army’s Measured Safety Programme was preceded by training and a Q&A session designed to help employees understand the SmartDrive approach and benefits. By selecting SmartDrive to manage their driver safety programme on a fully outsourced basis, The Salvation Army’s employees were able to focus on their core competencies. A dedicated SmartDrive account team works directly with The Salvation Army to manage and monitor the programme and deliver consistent, timely review of critical events so supervisors can better do their jobs. SmartDrive also provided The Salvation Army with in-depth information about their drivers’ performance, comparing the frequency and severity of risky driving events between drivers, divisions, geographic regions, and even across the entire organisation.
Maximizing the Value of their Investment
Since implementing the SmartDrive Measured Safety Programme, The Salvation Army has seen a dramatic drop in their collision rate and saved a significant amount of money on claims and insurance.
In addition, SmartDrive has been instrumental in exonerating drivers when they initially were assigned blame. Within the first few months, SmartDrive exonerated three of The Salvation Army drivers who were found not to be at fault by the video and audio that SmartDrive provided. “SmartDrive helps protect our employees from other drivers on the road, and the liability associated with a collision. It provides us a record exonerating our employees when they were not at fault,” said Thompson.
The programme has also had a surprising impact on the morale of The Salvation Army drivers. “In the six month period after we implemented SmartDrive, driver turnover has gone down,” said Henry Filoteo, the Director of Production for many of The Salvation Army distribution centers.
Operations expenses have also been reduced through the use of SmartDrive. “With our drivers slowing down, we’ve also increased fuel economy and reduced maintenance costs,” adds Thompson. These savings fall straight to the bottom line.